The word why is deceivingly dangerous. We all want to know why something's happening. Why did this project neck get done on time or why did someone do what they did that we don't understand? Um, and it's great to ask questions. We talk about asking questions all the time on this channel, right? It's important to be curious and get to the bottom of things. However, the word why puts people on the defense. Um, it somehow comes across as personal, like why did you, right? And that's even without the tone, it comes across that way and gets internalized that way. So what do you do? You change the word to what. So any why question can typically be asked as a what question. So what caused that to happen? Um what's getting in the way of getting that done on time? It's taking it and externalizes it away from the individual to something else that might be a block, a behavior that might be a block or something else that's getting in the way. And it causes people to be much more open and honest about what is actually occurring versus taking it personally and getting defensive, playing the blame game, or bringing up excuses. So any why question you have, think about how do you shift it to a what question so that you can get real answers, open and honest answers, and actually do something about it versus putting someone on the defense and getting a defensive answer. So what not >> [music]