Pacesetter featured on Worldwide Business with Kathy Ireland

I while the steel industry undergoes market fluctuations and demands customers still demand different steel requirements that are executed with precision pacesetter works diligently to meet the needs of their customers with efficiency and at the right cost CEO Aviva libo Woolmer and people area manager Justin Phillip are here to fill us in welcome to you both great to be here thank you for having us thank you Aviva pacesetters mission statement is to find the needs of its customers and fulfil them how do you accomplish this we learn and understand their businesses their challenges the opportunities they see and by doing that we find their unique needs and can help them fulfill them then we match the unique skillsets we have the talent in our organization that is very specialized in different areas to match those needs what is the ultimate customer experience pacesetter has a variety of skill sets and we like to make sure our customers know that the breadth of those skill sets of our associates is behind them 100% our customers through the cornerstone of our business Justin can you please explain your company culture and how is it different from the competition we consider ourselves to be the pace that our family we don't have an HR department we have a people area we don't actually have employees we have associates of team members and those aren't just words we really embrace that culture it's a very unique culture not just the steel industry but really business in general in this worldwide business field report we examine pacesetter and their world-class steel distribution services we pride ourselves and getting to know each account personally with every customer having a dedicated team with pacesetter associates from day one we have the various reports and communication tools that allow us to assist in product development project management that will allow each customer to run an optimal levels and ensure their day-to-day needs are met we use the best practices from all of our services to install controls processes and to ensure that our customers are provided with the highest quality flat rolled steel safety quality on-time delivery continuous improvement and customer satisfaction is the goal of every associate at Payson and Justin how are you finding and attracting talent in an industry that is not usually as technologically advanced or intriguing I'd have to disagree a little bit i would consider the steel industry to be intriguing yes some of the processing equipment may be a little antiquated but pace center in general we're really trying to be cutting edge on our technology on a talent side one thing that we offer inside the steel industry in general is stability and that's something that we're really seeing out there with candidates steel is very stable and then know whenever they get up inside the morning and everything they're gonna have a job they're gonna be with the company that they enjoy being with Viva what is the future hold for pacesetter we're growing and expanding company we will be the most advanced in technology and unsurpassed and service and quality our tight-knit family culture it's only going to strengthen what it appears pacesetter is helping to make your customers more profitable in an ever-changing industry thank you so much thankful some of you think he's just thanks for joining us you