We just finished up an executive session where our leaders had a conversation that we figured applies to all of us. So the really cool thing is we often hire excellent people who come in and they can do great things, but we forget that we still need to onboard them properly and train them and make sure they understand our business so that they can get at it really great from the start. >> Things evolve. When was the last time you assessed, re-evaluated how your processes are going? >> Yes. Make sure your onboarding program actually sets clear expectations for your team. You may hire the greatest person on the earth who's done it a million times before, but if they don't know what you're expecting of them, they're likely to fail, even if they really are super talented. >> We hope this helps, and we'd love to know in the comments what you're going to do. What action item do you need to be doing that you've been putting putting off? >> [music]